Accessibility

WeLoveTenants are aware that many of our clients have varying needs which may affect how they view and access our website or view emails and documents from us. We hope the following information will help you but if you require any further assistance please contact us.

Increasing Text Size

  • In Internet Explorer, go to the View menu and select Text Size
  • In Mozilla Firefox, go to the View menu and select Text Size
  • In Opera, go to the File menu, select Preferences then Fonts and then change Minimum Font Size (pixels)
  • In Safari, go to the View menu and select Make Text Bigger or press the Apple Key and then the plus (+) key

For even more tips on making your browsing experience easier take a look at the excellent BBC My Web My Way site which explains how to set up your computer to make the web more accessible.

Documentation

Please advise if you require policy wordings in braille, large font or on audio tape and we will be able to provide these for you. In respect of requests for all other policies we will endeavour to provide policy wordings and documentation for you in these alternative formats subject to availability from your Insurer.

Textphone

If you wish to contact us by telephone you can contact the Text Relay service by Dialling 18001, followed by the number you require. You'll then be connected to an operator offering Textphone assistance. Further information covering the use of Text Relay services can be found via Next Generation Text Service (NGTS) created by BT.

Visiting Us

If you would like to visit us at our offices on the Cambridge Research Park our staff will always be willing to help by writing things down for you and receiving your instructions or replies in writing. Access to the office is via stairs and therefore we can arrange to see you downstairs or offsite if you prefer. We would encourage you to arrange meetings prior to a visit to ensure the person you need to see is available.